Support

Write to us if something isn't working, your sparks didn't arrive after payment, or a reading felt hurtful. We reply within two business days.

Common questions

I paid, but the sparks didn't arrive

Open “Profile → Wallet” and tap “Restore purchases”. If that doesn't help, write to us and include the date of purchase.

How do I cancel a subscription?

Subscriptions are managed by the store: on iPhone, “Settings → Apple ID → Subscriptions”; on Android, Google Play → “Payments & subscriptions”. Subscription sparks stay valid until the end of the paid period.

How do I delete my data?

“Profile → Delete all data” erases profiles and history from your phone. More in the privacy policy.

Will the prediction come true?

Sibyl's predictions can be checked: every reading contains statements with a date, and in the “Did it come true?” section you mark what matched. That way you see how accurate your predictions are. More in the terms of use and the methodology.